Schedule:

• Full-time: 8:00 AM - 5:00 PM, Monday through Friday
• Client Timezone: Eastern Time (EST)

 

Client Overview:

Join a dynamic and growing fire alarm and security company that’s making a real difference in protecting people and properties across New York. This established business specializes in comprehensive security solutions, including fire alarm systems, security cameras, and complete safety installations. The company is at an exciting growth phase, ready to scale operations and expand its marketing efforts. You’ll be working directly with a passionate business owner who values quality service and has built a reputation for reliable security solutions. This is an opportunity to be part of a company that prioritizes customer safety while offering the stability and growth potential of an established business ready to take the next step.

 

Job Description:

Step into a vital role as the communication hub for a thriving security company where your work directly impacts customer safety and business growth. This position offers incredible variety and responsibility, allowing you to be the first point of contact for customers seeking essential security solutions while supporting critical business operations. You’ll work in a supportive environment with comprehensive training materials, clear documentation, and direct mentorship from an experienced business owner. This role is perfect for someone who enjoys diverse responsibilities, values making a meaningful impact, and wants to grow with a company that’s positioned for significant expansion. You’ll have the autonomy to manage multiple communication channels while knowing your efforts directly contribute to protecting families and businesses.

 

Responsibilities:

• Serve as the primary phone contact, ensuring no customer inquiry or potential lead goes unanswered
• Manage real-time customer interactions through the company’s website chatbot system
• Handle all email communications with both existing clients and prospective customers
• Provide exceptional customer support across multiple channels for security system inquiries
• Maintain and update the company’s CRM system with new leads and customer information
• Support database administration and general administrative functions
• Act as the reliable back-office presence while the owner focuses on field installations
• Help capture and convert incoming leads for cameras, security systems, and fire alarm services

 

Requirements:

• Minimum 2-3 years of customer support or administrative experience
• Excellent communication skills across phone, email, and chat platforms
• Experience with CRM systems and database management
• Ability to work independently with strong self-management skills
• Familiarity with VoIP phone systems (RingCentral experience is a plus)
• Eagerness to learn new processes and follow comprehensive training protocols
• Professional demeanor when representing the company to customers
• Comfortable handling approximately 20-25 calls daily with potential for growth
• Reliable internet connection and quiet workspace for remote work
• Available to work Eastern Time business hours consistently 
  

 

Independent Contractor Perks: 

• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

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