Schedule:

• Part-time (minimum 20 hours per week)
• Monday, Wednesday and Thursday from 8 AM to 12 PM eastern time 
  Tuesday and Saturday from 12 PM to 4 PM Eastern Time

Client Timezone: Eastern Time (New Jersey)

Client Overview

Join a growing health insurance practice dedicated to serving the senior community in New Jersey. This established business specializes in providing personalized health insurance services to diverse, multilingual populations, with a particular focus on Vietnamese and Cambodian communities. The company prides itself on bridging language barriers to ensure seniors receive the healthcare coverage they need and deserve. You’ll be part of a mission-driven team that values cultural sensitivity and makes a real difference in people’s lives by helping them navigate complex insurance decisions in their native language.

Job Overview

This is an exciting opportunity to combine your multilingual skills with meaningful administrative work in the healthcare sector. You’ll serve as a vital communication bridge between the business and senior clients, conducting phone consultations about health insurance matters while managing essential backend operations. The role offers the perfect blend of direct client interaction and administrative support, allowing you to make a tangible impact on seniors’ lives while developing your skills in a supportive, culturally diverse environment. You’ll work remotely with cutting-edge secure technology and be part of a team that truly values your linguistic abilities and cultural insights.

Responsibilities

• Conduct compassionate phone consultations with senior clients regarding their health insurance needs and questions
• Provide multilingual customer support in Vietnamese, Cambodian, and English to ensure clear communication
• Maintain accurate client records and track important account changes such as new enrollments and policy updates
• Perform essential bookkeeping tasks using Excel to support smooth business operations
• Monitor client payment status and provide gentle follow-up when needed
• Create and maintain organized documentation of all client interactions and transactions
• Support daily administrative functions that keep the practice running efficiently
• Serve as a cultural liaison to help bridge communication gaps with diverse senior populations

Requirements

• Native or fluent proficiency in Vietnamese and Cambodian (speaking and comprehension required)
• Basic English communication skills for documentation and internal communication
• Comfortable conducting professional phone conversations with elderly clients
• Experience with Microsoft Excel for data entry and basic spreadsheet management
• Previous administrative, customer service, or healthcare support experience preferred
• Strong organizational skills and attention to detail
• Reliable high-speed internet connection and quiet, professional workspace for client calls
• Compassionate approach when working with senior populations
• Ability to work independently while maintaining regular communication with team
• Cultural sensitivity and understanding of immigrant community needs

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job