Schedule: Flexible 6 hours a day 6 days a week

Client Timezone: AEST/AEDT (Melbourne, Australia)

 

Client Overview

Join a rapidly expanding short-term rental business that’s experiencing explosive growth in one of Australia’s most vibrant property markets. This dynamic company has scaled from managing a handful of properties to overseeing 25+ properties currently, with an ambitious expansion to over 150 properties in the coming months. The business operates with a technology-first approach, leveraging cutting-edge software systems to deliver exceptional guest experiences across multiple platforms including Airbnb. They work with a selective group of investors and maintain the highest standards of professionalism and guest satisfaction. This is an opportunity to be part of a forward-thinking team that values innovation, attention to detail, and independent thinking.

 

Job Description

Step into a pivotal role where you’ll be the operational backbone of a thriving short-term rental empire. You’ll manage the complete guest lifecycle from check-in to check-out, ensuring seamless experiences that keep guests coming back and reviews glowing. Working with state-of-the-art property management technology, you’ll coordinate multiple moving parts including guest communications, cleaning operations, and platform management across various booking channels. This role offers the perfect blend of customer service, technology management, and operational excellence, with the opportunity to take true ownership of processes and make a meaningful impact on business growth. You’ll work closely with senior leadership in a collaborative environment that rewards initiative and professional excellence.

 

Responsibilities

• Orchestrate daily check-ins and check-outs for a growing portfolio of premium short-term rental properties
• Manage comprehensive turnover operations ensuring properties are guest-ready between bookings
• Deliver exceptional guest communications and support throughout their entire stay experience
• Coordinate and oversee cleaning services and maintenance schedules to maintain property standards
• Master and operate 4-5 cutting-edge software systems including channel managers, pricing optimization tools, and guest communication platforms
• Manage property listings across multiple booking platforms including Airbnb to maximize visibility and bookings
• Maintain impeccable communication standards with zero tolerance for errors, ensuring every guest interaction reflects the company’s premium brand
• Collaborate directly with senior management on strategic operational initiatives
• Take full ownership of assigned processes and drive continuous improvement without requiring constant supervision
• Handle guest inquiries and resolve issues proactively to maintain exceptional satisfaction ratings

 

Requirements

• Exceptional attention to detail with proven ability to juggle multiple tasks and priorities simultaneously
• Tech-savvy professional with enthusiasm for learning and mastering multiple software platforms
• Outstanding written communication skills with a commitment to professional presentation in all interactions
• Administrative background with customer service experience strongly preferred
• Self-motivated individual who thrives on taking ownership and working independently
• Property management, hospitality, or vacation rental experience is a plus but not essential
• Strong problem-solving abilities with a guest-first mindset
• Ability to work flexible hours to accommodate guest needs across different time zones
• Commitment to maintaining the highest standards of professionalism and brand representation

 

Independent Contractor Perks

• Permanent work-from-home setup
• Immediate hiring
• Steady freelance job