Schedule: Monday to Friday, 9:00 AM – 6:00 PM Sydney, NSW (includes 1-hour unpaid break)
Total Weekly Hours: 40 hours

 

Client Overview

Join a leading provider of legal practice management software that helps small to mid-sized law firms streamline operations through cloud-based solutions. Their platform simplifies document management, time tracking, and workflows, allowing legal professionals to focus on their clients instead of admin tasks.

They’re looking for a Client Experience & Support Representative to deliver top-tier technical support and ensure a smooth experience for their users.

 

Key Responsibilities

• Provide responsive, friendly technical support via email and live remote sessions
• Manage support tickets from start to finish, escalating issues when needed
• Keep clear and proactive communication with clients and internal teams
• Collaborate with colleagues to resolve complex issues
• Identify recurring client challenges and provide feedback for product improvement

 

Requirements

• Customer service or technical support experience (SaaS or tech background preferred)
• Proficiency in Windows 11 Professional
• Familiarity with remote tools like TeamViewer, Zoom, etc.
• Strong problem-solving and troubleshooting skills
• Excellent written and verbal communication
• High attention to detail and quality in documentation
• Ability to work independently and in a team
• Comfort in handling sensitive or confidential information
• Willingness to learn legal workflows and terminology

 

Ideal Candidate Traits

• Tech-Savvy: Confident in supporting SaaS tools and troubleshooting on Windows
• Strong Communicator: Clear, patient, and professional in client interactions
• Adaptable & Reliable: Calm under pressure and responsive to evolving priorities

 

Independent Contractor Perks

• Permanent work-from-home setup
• HMO coverage for eligible locations
• Immediate hiring
• Long-term freelance role