Job Highlights
Contract: Independent Contractor
Schedule: 8 hours per day with 1-hour lunch break | Monday to Friday; 5:00 AM to 2:00 PM
Client Timezone: UK (GMT)

Client Overview

Join a thriving luxury jewelry manufacturer based in Birmingham that’s experiencing exciting growth and expansion. This well-established company with approximately 20 talented employees specializes in high-end jewelry design, production, and sales. They’re at an exciting inflection point, having just secured a major new client that will significantly scale their operations. The company values craftsmanship, quality, and exceptional customer service, and they’re looking for someone to help streamline their operations so their skilled artisans and designers can focus on what they do best - creating beautiful jewelry pieces.

Job Description

This is an exceptional opportunity to become an integral part of a growing luxury business where your organizational skills will directly impact customer satisfaction and business success. You’ll be working during Philippine hours, which creates the perfect advantage of preparing daily priorities and managing communications before the UK team starts their day. This role offers tremendous learning opportunities in the luxury goods industry while developing your project management and customer service expertise. You’ll be the behind-the-scenes hero ensuring smooth operations, timely customer communications, and efficient workflow management that keeps this growing business running seamlessly.

Responsibilities

• Manage and monitor 4-5 email accounts daily, ensuring timely responses to customer inquiries
• Maintain and update Trello workflow management system with current project statuses, deadlines, and customer information
• Draft professional email responses for management approval, particularly for routine customer questions about order status and timelines
• Coordinate with the production team to obtain real-time updates on customer orders and delivery schedules
• Create prioritized daily task lists for the UK team before they begin their workday
• Handle basic customer service inquiries about order progress and delivery expectations
• Ensure accurate recording of all customer information and project details in the company’s project management systems
• Provide administrative support that enables the sales, production, and design teams to focus on their core expertise
• Learn and eventually assist with inventory management processes as the role expands

Requirements

• Essential: Proven experience with Trello project management software
• Excellent written English communication skills for professional email correspondence
• Ability to work Philippine hours that strategically overlap with early UK business hours
• Strong email management and customer service experience
• Eagerness to learn about luxury jewelry manufacturing processes and industry terminology
• Demonstrated ability to prioritize tasks effectively and work independently with minimal supervision
• Familiarity with AI tools like ChatGPT for drafting assistance is a plus
• Detail-oriented mindset with strong organizational skills
• Willingness to grow with the company and take on expanded responsibilities as the business scales
• Professional attitude and understanding of luxury customer service standards

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: 29694154274