Work Schedule (might change depending on client's needs):

Thursday to Monday, 5:00 AM - 2:00 PM Clinton Twp, MI time

Responsibilities

• Serve as the primary point of contact for customers during daytime hours, handling a diverse range of inquiries with professionalism and efficiency
• Manage the scheduling of home inspections, optimizing technician routes and customer convenience
• Oversee membership services, promoting benefits and assisting with sign-ups and renewals
• Coordinate closely with field technicians to ensure timely and effective service delivery
• Provide comprehensive support during team meetings and training sessions, ensuring continuous improvement of service quality
• Facilitate smooth shift transitions, especially during weekend coverage, maintaining continuity of service
• Perform meticulous data entry and conduct quality checks on customer information, ensuring database accuracy Adapt to varying call volumes between weekdays and weekends, maintaining consistent service standards
• Collaborate with other departments to resolve complex customer issues and improve overall service delivery
  

• ​Proven experience in customer service, ideally within a service-oriented industry or fast-paced environment
• Excellent communication skills, both verbal and written, with a focus on clear and empathetic customer interactions
  
• Demonstrated ability to work a flexible schedule, including weekends, with a positive attitude
  
• Proficiency in CRM systems and eagerness to quickly master our specialized Service Titan software
  
• Strong problem-solving skills and the ability to make decisions independently when needed
  
• Detail-oriented mindset with excellent organizational and multitasking abilities
  
• Comfortable with technology and able to navigate multiple software applications simultaneously
  
• Ability to remain calm and effective during high-pressure situations or peak call times
  
• High school diploma required; additional customer service or technical certifications are a plus
  
• Remote work capability with a professional home office setup and reliable high-speed internet connection
  
• Flexibility to occasionally assist with additional hours or shift coverage as business needs require
  
• Proven experience in customer service, ideally within a service-oriented industry or fast-paced environment4

Independent Contractor Perks

• HMO coverage after 90 days (on eligible locations)
• Permanent work from home
• Immediate hiring
• Steady freelance job