Role Name: Client & Operations Support Officer
Schedule: Monday to Friday 9 AM to 6 PM 1 hour unpaid break AWST
About the Company
We are a registered NDIS provider dedicated to empowering Victorians living with disabilities. We deliver personalized, compassionate care and innovative services—including respite/live-in care, psychosocial recovery coaching, support coordination, Nursing, VR relaxation, and more. Our vibrant team culture is built on inclusivity, empowerment, and genuine community engagement.
Role Overview
As our Client & Operations Support Officer, you’ll be the friendly, organized backbone of our daily operations. You’ll support clients, staff, and the leadership team across admin, customer service, HR, events, and marketing.
If you thrive in a people-first, fast-paced environment and want to make a real difference, this role is for you!
Key Responsibilities
Administrative Support
- Manage email inbox: sorting, prioritizing, responding, and flagging important messages
- Organize and update rosters/calendars (Ezaango, Outlook/Google Calendar)
- Schedule meetings, appointments, and send reminders
- Data entry: update spreadsheets, databases, and CRM records
- Organize digital files and cloud storage (OneDrive, Google Drive)
- Ensure secure and confidential handling of all records
Customer Support
- Respond to client inquiries via phone, email, and chat with warmth and professionalism
- Manage bookings for consultations, support shifts, and community events
- Conduct follow-ups with clients/leads: send reminders, gather feedback, and ensure satisfaction
Operations & HR
- Assist with recruitment: post job ads, screen resumes, schedule interviews
- Support onboarding: send induction materials, track training completion
- Coordinate staff rosters, manage shift changes, and update availability
- Conduct market research on competitors, client needs, and funding opportunities
- Organize logistics for community events, webinars, and workshops
CRM & Compliance
- Maintain and update client records, track interactions, and generate simple reports
- Assist with NDIS/DVA documentation and compliance (training provided)
*3 months of training will be provided.
About You
- Previous experience in admin, customer service, or office support (health, disability, or community sector experience a plus)
- Confident with digital tools: Microsoft Office, OneDrive, Google Drive, email, social media, and CRM/databases (training provided)
- Excellent communication—friendly, clear, and professional (written and verbal)
- Highly organized, detail-oriented, and able to juggle multiple priorities
- Strong problem-solving skills and a “can-do” attitude
- Team player who’s also comfortable working independently
- Committed to inclusivity, confidentiality, and empowering people with disabilities
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring