Schedule:

• Part-time, 20 hours per week
• Flexible scheduling within business hours based on task priorities

Client Timezone: Mountain Time (Tucson, Arizona)

Client Overview

Join a progressive and innovative dental practice that’s revolutionizing patient care through cutting-edge automation and strategic growth initiatives. This forward-thinking healthcare organization provides comprehensive dental services while embracing modern technology and AI tools to streamline operations and enhance patient experiences. The practice is actively expanding through B2B partnerships and digital marketing strategies, creating an exciting environment where traditional healthcare meets innovative business development. You’ll be working with a results-oriented team that values continuous learning, professional growth, and leveraging technology to achieve operational excellence.

Job Description

This is an exceptional opportunity to join a dynamic healthcare practice as a Hybrid Administrative Assistant & Junior Marketing Specialist, where you’ll play a pivotal role in both operational efficiency and business growth. You’ll be at the intersection of healthcare administration and digital marketing, managing critical patient care processes while driving new business development through strategic outreach and marketing campaigns. This role offers tremendous growth potential as you help build and optimize systems that directly impact patient satisfaction and practice expansion. Working with state-of-the-art technology including AI tools and modern practice management systems, you’ll have the opportunity to develop diverse skills while making a meaningful impact on both patient care and business success.

Responsibilities

• Manage comprehensive billing operations and insurance claims processing to ensure seamless patient financial experiences
• Provide exceptional phone support and customer service to patients, prospects, and business partners
• Execute strategic B2B outreach campaigns to recruit new patients from local small businesses and organizations
• Develop and manage targeted email marketing campaigns and automated follow-up sequences using modern marketing tools
• Conduct thorough lead research and management to identify and nurture new business opportunities
• Coordinate complex scheduling for both patient appointments and executive business meetings across multiple locations
• Perform time-sensitive insurance verification for upcoming patient appointments to ensure smooth patient experiences
• Create and manage engaging social media content using AI tools and strategic guidance from leadership
• Support various automation initiatives to optimize backend office operations and improve overall efficiency
• Collaborate with IT support team to implement and optimize new software solutions and processes

Requirements

• 2+ years of experience in dental office operations (medical or healthcare experience strongly considered)
• HIPAA certification required or demonstrated willingness to obtain certification immediately
• Proven experience with CRM systems, database management, and patient management software
• Strong background in email marketing, campaign management, and digital marketing tools
• Working knowledge of Google Data Studio for reporting, analytics, and performance tracking
• Excellent administrative and organizational skills with attention to detail in healthcare environments
• Proficiency with MailChimp, practice management software, and various healthcare technology platforms
• Outstanding communication skills for professional phone interactions and written correspondence
• Demonstrated eagerness to learn new software systems and adapt to evolving technology
• Ability to work independently while managing multiple priorities in a fast-paced healthcare environment
• Strong problem-solving skills and proactive approach to identifying process improvements
• Experience handling confidential information with strict adherence to privacy regulations