Role Name: Social Media Assistant - Facebook Message Management

Schedule:

• Part-time, specific schedule (12:00 PM to 2:00 PM, Monday to Friday)

Client Timezone: Australian Eastern Time (Melbourne)

Client Overview

Join a dynamic digital marketing entrepreneur who specializes in Facebook advertising for the thriving wellness and massage therapy industry. This growing business is experiencing rapid expansion and success, generating hundreds of customer inquiries daily through strategic social media campaigns. You’ll be working with an innovative business owner who values efficiency, professional customer service, and is committed to scaling their operations. This is an excellent opportunity to be part of a business that directly impacts the wellness industry while working in a fast-paced, results-driven environment.

Job Description

We’re seeking a detail-oriented Social Media Assistant to manage high-volume Facebook message communications for our expanding digital marketing operations. This role offers the perfect opportunity for someone who thrives in a structured, efficient workflow environment while contributing to customer satisfaction and lead conversion. You’ll be responsible for maintaining professional communication standards across multiple Facebook profiles, ensuring every potential customer receives timely, consistent responses. This position is ideal for someone looking to grow with a scaling business and make a direct impact on customer experience in the wellness industry.

Responsibilities

• Manage and respond to approximately 300 Facebook messages daily across multiple personal profiles
• Execute standardized copy-paste responses using approved message templates
• Maintain consistent, professional communication standards for all customer interactions
• Handle customer inquiries promptly during designated business hours to maximize lead conversion
• Support the expansion of Facebook advertising operations by ensuring seamless message management
• Monitor message volume and workflow efficiency to support business growth objectives

Requirements

• Minimum 2-3 years of proven experience in social media management or customer service roles
• Strong proficiency with Facebook messaging systems and personal profile management
• Exceptional attention to detail for maintaining consistent message delivery and quality
• Reliable high-speed internet connection and ability to work during Australian business hours
• Experience with high-volume message management and copy-paste workflows
• Self-motivated with ability to work independently in a remote environment
• Commitment to professional communication standards and customer service excellence

• Permanent work-from-home setup
  
• Immediate hiring
  
• Steady freelance engagement