Schedule:

• Monday to Friday, 10 AM to 7 PM, 1 hour unpaid break

Client Timezone: Pacific Time

Join a growing contracting company specializing in HVAC services where you'll play a crucial role in managing all administrative operations and customer interactions. This is an exciting opportunity to be the backbone of daily operations, directly impacting customer satisfaction and business efficiency. You'll work closely with the business owner to streamline processes and ensure seamless service delivery to clients. As a bilingual professional, you'll bridge communication gaps and help expand the company's reach in diverse markets. This full-time remote position offers the chance to grow with an established contracting business while developing your skills in CRM management and customer service.

Responsibilities:

• Manage scheduling and appointment booking for HVAC service calls

• Handle customer service inquiries via phone calls (both inbound and outbound)

• Maintain and update customer information in Go High Level CRM system

• Process and organize administrative tasks and documentation

• Book service calls and coordinate with field technicians

• Ensure all customer data and processes are properly organized in the CRM

• Communicate with customers in both English and Spanish as needed

• Take over comprehensive administrative task management for the business owner

• Direct customer interaction and relationship management

• Complete administrative oversight for contracting business operations

• Integration with existing Go High Level CRM and calling systems

• 90-day probationary period with ongoing performance expectations

• Mountain Time zone alignment for optimal scheduling coordination

Requirements:

• Fluent bilingual communication skills in English and Spanish

• Experience with CRM systems, preferably Go High Level

• Strong customer service and phone communication abilities

• Administrative and organizational skills

• Ability to work full-time hours (40 hours per week)

• Experience in call center or customer service environments preferred

• Familiarity with scheduling and appointment management systems

Independent Contractor Perks

• Permanent work-from-home
• Immediate hiring
• Steady freelance job