Schedule:

• Full-time (35-40 hours per week) Monday to Friday from 8am to 5pm, with 1 hour unpaid break

Client Timezone: Pacific Time

Client Overview

Join a dynamic family-owned business that’s expanding into the exciting plumbing services industry! This growing company values innovation, collaboration, and employee input as they build their new division from the ground up. You’ll work directly with passionate business owners who appreciate creative thinking and strategic contributions. This is a unique opportunity to be part of something new where your ideas will directly impact company growth and success. The company operates with strong family values and believes in treating remote team members as integral parts of their local team.

 

Job Overview

Be the voice of an innovative plumbing services company as they launch their newest division! You’ll handle all customer interactions from initial inquiry to service completion, combining customer service excellence with sales expertise. This role offers the perfect blend of helping customers solve their plumbing needs while contributing to business growth through strategic scheduling, pricing, and relationship building. You’ll work closely with company owners who value your input and want you to grow alongside their expanding business. This is an exceptional opportunity for someone who wants to make a real impact in a growing company where every contribution matters.

 

Responsibilities

• Answer incoming customer calls and provide exceptional service for plumbing inquiries
• Diagnose plumbing issues over the phone and recommend appropriate solutions
• Schedule technician appointments and manage service coordination
• Learn company pricing structures and provide accurate quotes to customers
• Manage CRM system to track technician locations and optimize dispatching
• Conduct outreach calls to existing clients from other business divisions for cross-selling opportunities
• Contribute business ideas and strategic input to help grow the company
• Handle new customer intake processes and build customer relationships
• Assist in developing and refining CRM systems and business processes
• Provide feedback on operational improvements and efficiency enhancements

Requirements

• Excellent English communication skills with clear, professional phone presence
• Experience in dispatch work, sales, or service industries (plumbing, landscaping, HVAC, or similar service sectors)
• Strong initiative and ability to work independently while being a collaborative team player
• Proficiency with computer-based phone systems and CRM platforms
• Exceptional organizational skills for managing multiple tasks and priorities
• Enthusiasm for contributing ideas and providing constructive feedback
• Ability to learn pricing structures and technical service information quickly
• Flexibility to adapt to evolving processes in a growing business environment

Independent Contractor Perks

• HMO Coverage in eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job