We are looking for a detail-oriented IT Support Specialist to create and maintain IT documentation, assist users with troubleshooting, and ensure smooth IT operations. If you have a knack for technical writing and problem-solving, this role is for you.

Job Highlights

• Day shift: 8 AM – 5 PM (subject to shifting)
• Salary starts at PHP 30,000
• Work with a dynamic IT team in a fast-paced environment

Qualifications

IT Support Documentation Responsibilities:

• Create and maintain documentation for users, clients, and stakeholders
• Develop and document processes, such as PC provisioning
• Provide support documentation to assist in incident resolution
• Help create user manuals and tutorials for staff and customers
• Ensure all documentation meets regulatory standards
• Deliver clear, accessible information to support internal teams

Other IT Support Responsibilities:

• Install software and provide user instructions
• Answer employee inquiries regarding computer systems
• Gather and analyze data to diagnose system issues
• Modify configurations, settings, and permissions to resolve problems
• Maintain essential IT operations, including security tools, applications, email systems, and hardware

Reminder

This role requires a proactive individual with strong technical and communication skills. Flexibility for shifting schedules may be required.