Admin Assistant for Beauty Business Lead Management and Client Relations

Schedule:

• Part-time, flexible schedule with focus on afternoon/evening hours (EST) and some weekend availability

Client Timezone: NY, EST

Client Overview

Join a thriving beauty business in the heart of New York City that’s revolutionizing the way clients connect with beauty services. This innovative company leverages the power of social media to attract leads and convert them into loyal customers through personalized consultations and exceptional service. As they expand their reach and clientele, they’re seeking a dynamic virtual assistant to play a crucial role in their growth strategy.

Job Description

Embark on an exciting journey as a Virtual Assistant specializing in lead management and client relations for a cutting-edge beauty business. In this role, you’ll be at the forefront of customer acquisition, nurturing valuable leads from popular social media platforms into satisfied, long-term clients. You’ll have the unique opportunity to directly impact business growth by leveraging your communication skills, CRM expertise, and passion for the beauty industry. This position offers a perfect blend of creativity and business acumen, allowing you to thrive in a dynamic, fast-paced environment while working remotely. If you’re enthusiastic about beauty trends, excel in customer service, and have a knack for building relationships, this role provides an ideal platform to showcase your talents and grow your career in the beauty industry.

Responsibilities

• Expertly manage and nurture leads generated from Facebook and Instagram using our state-of-the-art CRM system, ensuring no opportunity slips through the cracks
• Conduct engaging phone and virtual consultations with potential clients, showcasing our services and addressing inquiries with enthusiasm and expertise
• Efficiently schedule appointments using cutting-edge booking systems (Vergara or Square), optimizing the client’s experience from the first interaction
• Maintain comprehensive and insightful notes on client interactions and preferences within the CRM, enabling personalized service and fostering long-term relationships
• Actively participate in weekly training calls, continuously enhancing your skills in client communication and staying ahead of industry trends
• Drive conversion rates by implementing effective follow-up strategies, turning leads into loyal, paying clients
• Skillfully manage and organize the sales pipeline, ensuring a smooth and efficient process from initial contact to service delivery
• Provide exceptional customer service at every touchpoint, embodying the brand’s values and commitment to client satisfaction
• Contribute creative ideas to improve lead generation and conversion processes, playing a key role in the company’s growth strategy

Requirements

• Exceptional verbal and written communication skills in English, with the ability to engage clients effectively in both written and spoken interactions
• Proven experience with CRM systems and appointment scheduling software, demonstrating your ability to manage client relationships efficiently
• Advanced proficiency in using social media platforms, particularly Facebook and Instagram, for business purposes
• Outstanding organizational skills with a demonstrated ability to juggle multiple leads and tasks simultaneously without dropping the ball
• A track record of excellence in customer service, preferably in the beauty, wellness, or luxury service industries
• Self-motivated with the ability to work independently and manage time effectively in a remote setting
• Familiarity with digital marketing concepts and lead nurturing strategies, with the ability to apply these in practical, results-driven ways
• A passion for the beauty industry and a basic understanding of current trends and services (additional knowledge is a plus!)
• Flexibility to work 25 hours per week, primarily during afternoon and evening hours (EST), with some weekend availability
• Enthusiasm for learning and growing with the business, with the potential to take on additional responsibilities in digital marketing and ad management as the role evolves
• Access to a reliable internet connection and a quiet, professional work environment for conducting virtual consultations