About the Job
Step into a key role as one of our esteemed Staff Services Partner, bridging the Company, Clients, and remote staff to achieve seamless collaboration and operational success. With a strategic focus on driving revenue growth, this position ensures remote team performance aligns with contractual commitments, delivering measurable results. As a workflow and technical process expert, this role is essential in optimizing operational efficiency and strengthening business partnerships.

 

Job Highlights

• Professional Fee: Php 30,000 – 35,000
• Paid Hours per Week: 40 hours
• Schedule: Monday to Friday, this role requires flexibility to work one of the following shifts, based on business needs:
  • Shift 1: 4:00 AM – 1:00 PM (MNL)
  • Shift 2: 10:00 PM – 7:00 AM (MNL)
  • Shift 3: 11:00 PM – 8:00 AM (MNL)

• Work Arrangement: Work from home
• Contract: Independent Contractor
  • Candidates must have their own computer and reliable internet connection.
  • You will be responsible for handling taxes and benefits independently.
  • The professional rate depends on your performance in the application process.
• Perks: Enjoy a permanent work-from-home setup, immediate hiring, and a steady freelance opportunity with long-term stability and consistent work.

Responsibilities

Onboarding

• Monitor the Onboarding Pipeline to ensure a seamless transition at every stage.
• Ensure staff have a clear understanding of contract terms at the start of each assignment.
• Collaborate with the Client Services team on the staff’s first day.
• Support the onboarding team as needed.

Operations

• Conduct first and third-month discussions with staff, providing support as necessary.
• Document and address staff concerns promptly and accurately.
• Respond to staff queries through the Staff Services Helpdesk.
• Monitor, review, and approve staff time logs for each assignment.
• Collaborate with the Client Services team to maintain the quality of service delivery.
• Provide recommendations for process improvements to enhance efficiency.
• Stay informed on voluntary benefits available to independent contractors.

Offboarding

• Conduct offboarding discussions to ensure proper notification.
• Guide staff through the offboarding process and coordinate with the offboarding team.
• Assist with post-offboarding concerns.

Other or Special Tasks

• Assist in preparing and monitoring client-requested reports.

Qualifications

• Proven experience in remote staff management, operations, or related fields
• Strong organizational and communication skills
• Ability to handle sensitive staff issues with professionalism and care
• Technical proficiency in workflow management tools and systems
• Strong attention to detail and problem-solving skills