Job Overview:

We are looking for a part-time Property Management Assistant candidate, for tenant retention and communication. You will act as the proactive bridge between residents and management, specifically focusing on turning around "Notice to Vacate" (NTV) requests to keep occupancy rates high, while handling general administrative and customer service inquiries. 

Schedule: Monday to Friday, 4 hours a day flexible within Eastern business hours.

Responsibilities:

• Contact tenants who submit a Notice to Vacate (NTV) to understand their reasons for leaving and persuade them to stay.
• Review and catch up on the existing backlog of pending NTV inquiries.
• Handle incoming phone calls from both current residents and prospective tenants.
• Accurately enter detailed notes, updates, and records into the property management software.
• Identify recurring or major tenant issues and report findings directly to the management team.
• Work alongside building managers regarding facilities, repairs, and maintenance.
• Coordinate move-in/out documentation while managing data entry and CRM updates for residential units.

Requirements:

• Excellent conversational English skills with a non-robotic, natural phone presence.
• Previous experience in customer service, specifically within real estate or property management.
• Ability to work a consistent schedule within the Eastern Standard Time (EST) zone.
• Proficiency in learning and using property management software systems.
• Strong note-taking abilities and attention to detail for record keeping.
• Professional and proactive approach to tenant retention and problem-solving.

Independent Contractor Perks:

• Immediate hiring.
• Permanent work from home.

Notes: 

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

If you are a natural communicator with a passion for real estate and tenant relations, we invite you to apply today and grow with us, as this part-time role has strong potential to scale up in the future!