Role Overview

We are looking for a proactive, clear communicator to join our team as a Customer Support & Scheduling Coordinator. You will be the primary point of contact for our customers, handling everything from routine inquiries via text to complex route scheduling.

This role begins during a "ramp-up" period (June–August), providing ample time for training on our specific systems and communication style before the high-demand spring season kicks in.

Work Schedule: 40hrs per week, 8am - 5pm with 1 hour unpaid break | Australian Eastern Time

Key Responsibilities

• Customer Communication: Manage high-volume SMS and messaging traffic using established templates to answer straightforward questions.
• Scheduling & Logistics: Use the Ascora Map Scheduler tool to organize service routes efficiently (e.g., grouping jobs in specific areas like Castle Hill).
• Expectation Management: Provide customers with accurate service windows (e.g., 2–3 hour ranges) based on the live daily schedule.
• Lead Intake: Field inquiries from new customers, gathering necessary details and providing initial quotes/booking info via template.
• Administrative Support: Assist with basic account organization and follow-ups as needed to ensure no customer message goes unanswered.

Requirements

• Excellent Communication: Strong written and verbal English skills are a must.
• Tech Savvy: Ability to quickly learn new software, specifically scheduling tools and messaging platforms (Ascora and LANA).
• Detail Oriented: High accuracy in data entry and calendar management is vital to ensure the team is in the right place at the right time.
• Adaptability: Comfortable with a role that starts at a steady pace for training and accelerates significantly as the busy season approaches.

Independent Contractor Perks

• Health insurance in eligible lcoations
• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.