Work Schedule: 26 hours per week, Saturday and Sunday 8:00am - 5:00pm, Monday - Friday 2 Hours Everyday Eastern time

Responsibilities:

• Serve as the primary point of contact for all inbound client communications including phone calls, voicemails, texts, and emails
• Schedule cleaning appointments and assign cleaners to jobs while managing day-to-day calendar coordination
• Prepare and send quotes to prospective customers promptly and follow up to convert leads into bookings
• Provide real-time support and troubleshooting for field cleaners during service hours (e.g., gate codes, client-specific instructions)
• Handle client complaints with empathy and professionalism, ensuring clients feel heard and issues are resolved
• Assist with light social media marketing and other ad hoc tasks during slower periods

Requirements:

• Strong verbal and written communication skills with a warm, professional, and approachable tone
• Proven experience in customer service, scheduling, or office administration
• Highly detail-oriented and organized with the ability to document and follow established processes
• Proactive and self-motivated — able to identify tasks and take initiative without being directed
• Ability to work independently while remaining a collaborative and engaged team member
• High level of emotional intelligence and interpersonal skills

Scope:

• Act as the operational backbone of the business, allowing the owner to focus on growth and strategy
• Coordinate between clients and cleaning staff to ensure seamless daily operations
• Maintain and improve internal process documentation
• Eventually onboard and train the part-time team member

Independent Contractor Perks

• Health insurance in eligible locations

• Permanent work from home

• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.