Role: Receptionist / Virtual Assistant (Call Handling & Scheduling)

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Company Overview

A service-based business operating across multiple divisions, including maintenance, construction, and specialized field services. The company relies on strong customer communication and efficient scheduling to ensure no missed opportunities and smooth day-to-day operations.

Role Overview

We are seeking a reliable Receptionist / Virtual Assistant to manage inbound calls, schedule services, and support daily administrative operations.

This role acts as the first point of contact for all incoming inquiries, ensuring professional communication, accurate scheduling, and seamless coordination with internal teams.

Schedule: Full-Time (40 hours per week) - Mon-Fri 8am-5pm Eastern time (semi-flexible start and end times, along with unpaid lunch) 

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Key Responsibilities

• Answer inbound calls promptly across multiple service lines
• Schedule septic service appointments using Jobber following internal procedures
• Capture detailed messages for inquiries related to other services for team follow-up
• Conduct outbound calls to re-engage existing clients due for recurring services
• Maintain accurate call logs, messages, and scheduling records
• Work through historical client lists to identify follow-up opportunities
• Coordinate communication between customers and field staff
• Support general administrative tasks during lower call volumes

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Requirements

• Strong conversational English 
• Previous experience in receptionist, customer service, or call-handling roles
• Ability to manage multiple calls and prioritize effectively
• Familiarity with Jobber or similar scheduling/field service software
• High attention to detail when booking appointments and capturing messages
• Ability to work independently and follow structured processes
• Strong organizational and multitasking skills

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Highly Regarded Skills & Experience

• Experience in home services or field service businesses
• Experience handling high call volumes in a fast-paced environment
• Familiarity with CRM systems and scheduling tools
• Experience with outbound customer follow-ups or reactivation campaigns
• Ability to represent a business professionally as a front-facing contact

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Scope

• Serve as the primary point of contact for inbound calls across all service lines
• Manage scheduling and customer communication during business hours
• Support recurring service bookings and customer re-engagement
• Follow structured internal processes for booking and escalation
• Free up internal team capacity for operational and strategic work
• Direct impact on lead capture, scheduling efficiency, and customer experience

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.