Schedule: Full-time (40 hours per week) Monday to Friday 8:30am to 6pm Sydney timezone

Client Timezone: Australian Time

Job Description: You’ll be the voice of a dynamic gaming technology company, helping fellow gamers and tech enthusiasts navigate their computer needs. This role is perfect for someone who wants to turn their gaming passion into a rewarding career while working with the latest technology trends. You’ll join an existing remote team and make an immediate impact supporting customers during peak business periods.

This role requires strong gaming computer knowledge, hands-on experience with current gaming hardware, and solid troubleshooting skills to support users remotely. Candidates should be comfortable discussing NVIDIA graphics cards, gaming CPUs, component compatibility, and common PC performance or hardware issues. Excellent English communication skills and availability to work full-time during Australian business hours are essential. Prior experience in technical customer service or the gaming industry is considered a plus.

Responsibilities:

• Respond to customer emails and support tickets with technical expertise and enthusiasm
• Provide real-time live chat support to customers browsing and purchasing gaming systems
• Handle inbound phone calls from customers seeking technical assistance and product recommendations
• Troubleshoot gaming computer issues and guide customers through solutions
• Assist customers with product selection based on their specific gaming requirements and budgets
• Test and validate gaming component compatibility for customer builds
• Maintain up-to-date knowledge of latest gaming hardware trends and releases
• Collaborate with existing team members to ensure seamless customer experience

Requirements:

• Gaming computer knowledge and experience (personal hobby or professional background both valued)
• Ability to discuss current gaming hardware (NVIDIA graphics cards, gaming CPUs, component compatibility)
• Strong troubleshooting skills for gaming-related computer issues
• Fluent English communication with excellent verbal and written skills
• Reliable internet connection and ability to work remotely
• Availability to work full-time during Australian business hours
• Bonus if you have previous customer service experience in tech or gaming industries
• It helps if you’re familiar with gaming software and performance optimization

Why Join This Team?:

• Work remotely with complete flexibility and your own equipment
• Turn your gaming passion into professional expertise and career growth
• Join a company at the cutting edge of gaming technology trends
• Minimal training required - your existing knowledge is valued and respected
• Immediate start opportunity with an established, growing team
• Work with the latest gaming hardware and help customers build dream setups

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Apply now. Start helping.