Overview

Join a fast-growing e-commerce company revolutionizing the way people engage with Bible studies and Christian literature. This role allows you to combine your passion for Christianity with top-notch customer service skills, supporting customers via email and live chat while helping them access high-quality Bible study resources and digital content.

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Job Highlights

Number of Paid Hours Per Week: 40 hours
Schedule:

• Monday to Thursday: 4:00 PM – 1:00 AM EST (1-hour unpaid break)

• Saturday: 8:00 AM – 5:00 PM EST (1-hour unpaid break)
  Training Schedule: First 2–4 weeks: 8:00 AM – 5:00 PM EST (1-hour unpaid break)
  Work Arrangement: Work from home
  Contract: Independent Contractor

Side Note:
Since this is a permanent work-from-home position and the arrangement is that of an Independent Contractor, applicants must have their own computer and stable internet connection. Contractors handle their own benefits and taxes. The hourly rate is based on performance throughout the application process.

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Responsibilities

• Provide warm, empathetic, and knowledgeable support via email and live chat.

• Process order modifications, cancellations, and shipping address changes.

• Guide customers through website navigation and product selection.

• Act as a liaison between customers and internal teams to resolve issues.

• Handle shipping concerns, ensuring timely and accurate delivery.

• Provide expert assistance across e-commerce systems and podcast platforms.

• Contribute to customer service process improvements.

• Maintain detailed and accurate records of all customer interactions.

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Requirements

• Previous customer service experience, preferably in e-commerce or religious goods sectors.

• Excellent written communication in English; able to convey complex information clearly.

• Strong problem-solving and proactive approach.

• Proficient with customer service software, e-commerce platforms, and administrative tools.

• Ability to work independently in a remote setting and manage time effectively.

• Patience, empathy, and a genuine desire to help others in their spiritual journey.

• Flexible and able to handle multiple priorities efficiently.

• Basic understanding of podcast platforms and willingness to learn new technologies.

• Commitment to confidentiality and discretion.

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Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Steady freelance position

• Comprehensive support for payroll, HR, and IT through BruntWork

• HMO

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Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the link to complete the initial requirements, including pre-screening questions, technical computer check, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.