Job Overview

Our client is looking for a dedicated and proactive Inbound Customer Service Representative to serve as the primary point of contact for all inbound customer calls during business hours. In this role, you will play a critical part in capturing lead opportunities, managing schedules, and contributing to the growth of the business as it expands its service lines.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Answer inbound customer calls promptly to maintain Google Local Service Ad (LSA) rankings, capture leads, and serve as the primary point of contact during business hours.
• Book appointments and conduct customer intake, gathering key information before handing off qualified leads to the owner.
• Handle customer objections and frequently asked questions using provided scripts, and escalate complex inquiries or pricing discussions to the owner.
• Follow up with missed leads and unconverted inquiries through outbound calls and emails, including event marketing and trade show leads.
• Manage and organize leads in the CRM, ensuring accurate records and timely follow-up throughout the sales pipeline.
• Perform general administrative tasks to support daily business operations during downtime between calls.
• Support business growth by helping maintain Google LSA performance and expanding into broader operational responsibilities as the business grows into HVAC and additional service lines.

Requirements

• Previous experience in customer service, appointment setting, or inbound call handling
• Strong verbal communication skills with a professional and friendly phone demeanor
• Ability to learn basic industry terminology related to home insulation and HVAC services
• Familiarity with GoHighLevel or willingness to quickly learn CRM navigation and lead management
• High level of attention to detail when logging calls, updating records, and managing schedules
• Ability to work independently and stay productive during periods of low call volume

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

• BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms; Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM