Job Overview:

The Customer Service Representative serves as a primary point of contact for assigned clients regarding their waste and recycling service needs. This role coordinates day-to-day requests with customers, haulers, and internal teams, including service adjustments, billing concerns, roll-off activity, cancellations, and related inquiries.

Schedule: Remote, Full Time | 9:00 AM to 5:30 PM Eastern Time.

Responsibilities:

• Act as the primary contact for assigned client accounts, responding promptly and professionally to inquiries by phone and email.
• Coordinate extra pickups, missed-service recoveries, recurring service adjustments, roll-off container deliveries/swaps/removals, and related service changes.
• Process account changes, cancellations, and service-level updates with customers and haulers.
• Research and help resolve billing questions, incorrect charges, credits, service discrepancies, and other account concerns.
• Communicate directly with haulers and recycling vendors to confirm service completion, obtain timely status updates, and collect missing invoices, statements, schedules, and account documentation.
• Provide customers with accurate updates and establish clear expectations for next steps and resolution timing.
• Document all conversations, service requests, commitments, and follow-up dates in company systems. Monitor open requests until fully resolved.
• Identify urgent, recurring, or financially significant service problems and escalate them promptly. Assist with onboarding new customer locations.
• Identify recurring service issues and work with management to recommend practical process improvements.
• Support the broader Client Services team and represent the company professionally in every interaction.

Requirements:

• Strong written and spoken English, including professional phone and email etiquette.
• At least two years of customer service experience.
• Proficiency with Microsoft Office (specifically Excel and Outlook), email, web-based business applications, customer databases, PDF documents, and shared files.
• Ability to manage multiple open requests, priorities, deadlines, and follow-up commitments simultaneously.
• Professional judgment, patience, a customer-focused approach, and strong documentation habits with high attention to details (names, dates, account numbers, pricing).
• Experience in waste and recycling, facilities management, logistics, property management, or service-coordination industries is a plus.
• Proven track record of managing multi-location commercial clients using CRM/ticketing platforms, with expertise in reviewing service agreements, invoices, and financial statements are nice to have.

Independent Contractor Perks:

• Health Insurance
• Immediate hiring
• Permanent work from home

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

• BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms; Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM.