Bruntwork Careers

French Bilingual Commercial Client Care Specialist

Job Overview

The Commercial Client Care Specialist is responsible for providing exceptional customer service to commercial (B2B) clients. This role serves as the primary point of contact for customer inquiries, order management, issue resolution, and after-sales support while ensuring a positive customer experience and maintaining strong business relationships.

Schedule: Full Time Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (Montreal, Quebec, Canada)

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and other communication channels.
Provide accurate information regarding products, services, pricing, and order status.
Resolve customer concerns in a professional and timely manner.
Maintain a high level of customer satisfaction through proactive communication.
Process commercial orders accurately and efficiently.
Coordinate with the warehouse and logistics teams to ensure timely shipments.
Monitor order progress and provide customers with delivery updates.
Manage order modifications, replacements, and returns.
Build and maintain strong relationships with commercial customers.
Support key accounts by ensuring their operational needs are met.
Follow up on customer requests until resolution.
Escalate complex issues to the appropriate departments when necessary.
Work closely with Operations, Sales, Warehouse, Production, and Finance.
Coordinate solutions for shipping delays, inventory shortages, and product availability.
Assist with special customer projects and large commercial orders.
Maintain accurate customer records in the CRM/ERP system.
Document customer interactions and service requests.
Prepare reports on customer issues, resolutions, and service performance.
Identify recurring issues and recommend process improvements.

Qualifications

Diploma or Bachelor's degree in Business Administration, Customer Service, Supply Chain, or a related field.
Excellent verbal and written communication skills in English and French
Fluency in English and French (PLEASE SUBMIT ENGLISH AND FRENCH VOICE RECORDING LINKS)
2+ years of experience in customer service or account management, preferably in a B2B environment.
Experience using ERP or CRM systems (e.g., Zoho, Shopify, or similar) is an asset.
Strong organizational and problem-solving skills.
Proficiency in Microsoft Office (Excel, Outlook, Teams, Word).

Key Performance Indicators (KPIs)

Customer response time.
Customer satisfaction (CSAT).
First-contact resolution rate.
Order accuracy.
On-time issue resolution.
Number of open customer cases.
Return and replacement processing time.
Customer retention and account satisfaction.

Independent Contractor Perks

100% remote, work-from-home setup.
Health insurance coverage options (location-dependent).
Immediate hiring opportunity.

Job Category

Customer Support

Job Type

Part Time (20 - 34 Hours per week)

Work Schedule and Timezone

Friday: 11:00 AM - 5:00 PM, 30-minute paid break, 6 hours | Saturday: 10:00 AM - 5:00 PM, 30-minute paid break, 7 hours | Sunday: 10:00 AM - 5:00 PM, 30 minute paid break, 7 hours | (Wednesday daytime availability is considered an advantage.)

Published on

Jul 20 2026

“BruntWork made the entire recruitment process smooth, transparent, and stress-free. They matched me with a client that genuinely fits my skills and values — and the support didn’t stop at placement... A reliable, professional partner I’d recommend without hesitation.”

— Zyrrah D, Bookkeeper

4.9/5