Job Overview

Our client is looking for a highly motivated and customer-focused Inbound Appointment Setter to join a growing wellness-focused business. In this fully remote role, you will be responsible for engaging inbound leads, conducting outbound follow-ups, and scheduling first-time studio visits. You will play a critical role in converting prospective clients into booked appointments by delivering an exceptional customer experience through phone, SMS, and email communication. This position is ideal for someone with strong communication skills, a consultative sales approach, and the ability to consistently achieve appointment-setting targets in a fast-paced remote environment.

Schedule

• Tuesday - Saturday, 9:30 AM/10:00 AM - 6:30 PM/7:00 PM PST (40 work hours per week)

Responsibilities

• Contact inbound social media leads promptly and conduct outbound follow-up calls to schedule first-time studio appointments and encourage studio visits.
• Execute structured follow-up sequences (e.g., Day 2, Day 5, and Day 10) by sending personalized follow-up calls, text messages, and emails using the CRM to nurture leads and improve conversions.
• Maintain accurate customer records, update lead statuses, and document all customer interactions in the CRM to ensure effective pipeline management.
• Build trust and rapport with prospective clients through professional, friendly, and empathetic communication.
• Represent the brand professionally while maintaining high engagement standards throughout the customer journey.
• Meet or exceed appointment-setting and conversion performance targets.
• Collaborate with internal stakeholders to optimize lead conversion strategies and enhance the overall customer experience.

Requirements

• Minimum 1 year of experience in appointment setting, inside sales, sales development, or a similar customer-facing role.
• Excellent verbal and written English communication skills with a warm, friendly, and empathetic phone presence.
• Experience using CRM software for lead tracking, customer engagement, and pipeline management.
• Proven ability to meet appointment-setting, sales, or conversion KPIs while handling a high volume of inbound and outbound communications.
• Strong organizational skills, attention to detail, and the ability to work independently in a remote environment.
• Experience working in the wellness, fitness, healthcare, beauty, or lifestyle industries is preferred.
• Familiarity with SMS and email outreach campaigns, structured sales follow-up sequences, and the ability to quickly learn new CRM and communication tools is preferred.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.