Job Overview 
We are seeking a detail-oriented Customer Support & Delivery Operations Specialist to monitor delivery orders, resolve support inquiries, and ensure a seamless delivery experience. The ideal candidate has experience in delivery logistics, excels at multitasking in a fast-paced environment, and communicates effectively with customers, delivery runners, and internal teams to maintain efficient operations. 

Schedule: 7AM Est to 9PM Est

Responsibilities:

• Monitor the delivery order dashboard to ensure all incoming orders are processed and running smoothly
• Resolve delivery order issues and manage incoming support tickets via chat in a timely manner
• Communicate with student delivery runners via phone when urgent delivery problems arise
• Identify and escalate recurring delivery issues to improve overall service quality
• Maintain accurate records of customer interactions and issue resolutions
• Collaborate with team members during overlapping shifts to manage peak-hour order volumes

Requirements:

• Minimum 2–3 years of experience in customer support within delivery or food delivery logistics
• Strong written communication skills with high English proficiency
• Familiarity with delivery platforms or order management dashboards
• High level of attention to detail and ability to multitask across multiple orders simultaneously
• Ability to work independently with minimal supervision in a remote environment
• Must have backup power supply to ensure uninterrupted availability during shifts

Scope:

• Part-time initially (20+ hours/week), transitioning to full-time (40+ hours/week) by August
• Operating hours: 7:00 AM – 9:00 PM Eastern Time, Monday to Friday
• Primarily chat-based support with occasional voice calls to delivery runners
• Training on proprietary delivery dashboard software and company policies (approximately one week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.