Job Overview

The ideal candidate will handle customer service inquiries, social media content posting, website management, and general administrative tasks. This position offers flexibility to grow into additional hours as the business scales.

Client Overview

The client is a growing e-commerce company in the retail industry specializing in product sales through Shopify. The business is in a scaling phase, transitioning from a small team operation to implementing technology and AI solutions to support growth.

Schedule

• Flexible during client business hours, CST (20 work hours per week)

Responsibilities

• Handle customer service inquiries via email after initial AI chat screening, using FAQ resources or escalating complex issues to management.
• Schedule and post social media content including reels and live shopping video clips while maintaining brand voice consistency.
• Manage and update the Shopify website including product listings, page flow improvements, and implementing requested changes.
• Perform administrative tasks such as calendar management, inbox organization, and data entry as needed.
• Support marketing efforts including email marketing campaigns and social media audience engagement.

Requirements

• Proven Shopify Platform Experience: Must be comfortable navigating Shopify for front-end updates, product listings, and basic website management (role focuses on marketing/admin rather than backend logistics).
• Social Media Management: Experience scheduling posts, managing content calendars, and maintaining brand engagement.
• Customer Service & Admin Skills: Strong professional communication skills with the ability to organize inboxes, handle inquiries, and multi-task efficiently.

Nice to have

• Experience with e-commerce operations and online retail workflows
• Familiarity with video content workflows and repurposing live content into shorter formats 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.