Schedule:

• Mondays to Fridays, 10:00 am to 6:00 pm (morning shift) or 2:00 to 9:00 pm (evening shift) (US Pacific Time, 40 hours per week)

Scope:

• Primarily chat-based support with occasional brief outbound calls (30 seconds to 1 minute)

• Working hours aligned to Pacific Time, between 11:00 AM and 9:00–10:00 PM

• Navigate and operate a custom-built chat and order management platform

• Collaborate with US-based team members for product and order guidance
• Support the company's growth by adapting to increasing sales volume and evolving processes

Responsibilities:

• Manage and respond to customer inquiries via live chat to ensure timely and accurate resolutions.
• Monitor incoming orders from third-party platforms and verify order accuracy and product availability.
• Coordinate with internal team members via Slack to identify suitable product replacements for out-of-stock items.
• Reach out to customers via brief outbound calls or text to communicate order updates, replacements, or request documentation.
• Process and place orders through the company's point-of-sale system to fulfill customer requests.
• Maintain a high standard of customer service across all communication channels.

Requirements:

• 1–5 years of relevant experience in customer support, preferably in a chat-based environment
• Familiarity with CRM or helpdesk platforms similar to Zendesk or HubSpot
• Strong written communication skills with the ability to convey information clearly and professionally
• Comfortable making brief outbound calls when necessary
• High level of attention to detail, especially when handling orders and inventory discrepancies
• Ability to work independently and manage multiple customer interactions simultaneously

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.