Overview:

We are seeking a Customer Service & Sales Support Specialist (E-commerce/Retail) to manage customer enquiries via email and phone in a professional and timely manner. The role involves resolving issues related to orders, deliveries, returns, and product enquiries while also identifying opportunities to upsell and convert inbound queries into sales. The ideal candidate is customer-focused, highly organized, and confident in delivering a positive experience while supporting both service and sales objectives. 

Schedule:

• Mondays to Fridays, 9:00 AM to 6:00 PM UK Time | With 1-hour unpaid break (40 hours per week)

Responsibilities:

• Handle customer service enquiries via email and phone in a professional and timely manner
• Resolve customer issues related to orders, deliveries, returns, and product enquiries
• Provide product recommendations and upsell where appropriate to meet customer needs
• Convert inbound enquiries into sales opportunities
• Maintain a positive and helpful customer experience at all times
• Accurately log customer interactions and outcomes in internal systems
• Follow up with customers when required to close sales or resolve issues
• Work closely with internal teams to resolve escalations efficiently

Requirements:

• Proven experience in customer service, sales, or a combined support/sales role
• Comfortable handling both email and phone-based communication
• Strong written and verbal communication skills
• Confident upselling and objection handling without being pushy
• Ability to multitask and manage a high volume of enquiries
• Strong problem-solving skills and attention to detail
• Customer-focused mindset with sales awareness

Nice-to-Have Requirements:

• Experience working in e-commerce or retail
• Familiarity with CRM or helpdesk software
• Experience handling order management and logistics enquiries

What We’re Looking For:

• Friendly, professional, and confident communicator
• Reliable and organized with strong time management skills
• Target-driven but customer-focused
• Someone who can build rapport and trust with customers

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.