Schedule: 9AM to 6PM MNL time with 1 hr unpaid break Monday to Friday (3 to 6 months)
Schedule after training- 9AM to 6PM EST with 1 hr unpaid break Monday to Friday

Job Overview
We're seeking a Customer Operations Specialist to join our growing team. This role combines operational support, data management, and customer service elements to help drive
our business forward. You'll work across multiple teams (Onboarding and Customer Success predominantly) to ensure smooth operations while maintaining high standards of accuracy and efficiency.

Key Responsibilities:

Data & Systems Management

• Perform accurate data entry for client profiles and product information

• Build and maintain internal systems and databases

• Create and manage demo environments and test accounts

• Support product data uploads and template creation

• Ensure data accuracy and consistency across platforms

Customer Success Support

• Provide basic customer support and address client queries

• Support the customer success team with onboarding tasks

• Help with customer data migration and setup

• Create and maintain customer templates

Cross-Functional Operations

• Provide operational support across different departments as needed

• Help identify and implement process improvements

• Assist in creating and maintaining operational documentation

• Support various internal projects and initiatives

Requirements

• Strong attention to detail and commitment to accuracy

• Excellent organisational skills and ability to manage multiple tasks

• Proactive mindset and enthusiasm for learning new skills

• Adaptability and comfort with ambiguity

• Strong problem-solving abilities

Technical & Business Acumen

• Proficiency in data entry and basic computer skills

• Experience with business productivity tools and platforms

• Basic understanding of customer service principles

• Ability to quickly learn and adapt to new software systems

• Strong documentation skills

Scope of Role

• Full-time position with clear pathway for skill development

• Initially, internal-facing role with some customer interaction

• Opportunity to contribute to process improvements

• Potential to transition into more advanced roles within the organisation.

• Scope to support global timezone wants up to speed

What We Offer

• Comprehensive exposure to all aspects of a growing SaaS business

• Professional development and growth opportunities

• Opportunity to shape operational processes from the ground up

• Autonomy, support & fantastic globally distributed team

• Hands-on experience across multiple business functions

The Ideal Candidate Will Demonstrate

• Natural curiosity and eagerness to learn

• Strong team player mentality with a "no task too small" attitude

• Ability to thrive in a fast-paced, changing environment

• Excellence in managing multiple priorities

• Initiative in identifying and solving operational challenges

Independent Contractor Perks

• HMO Coverage in eligible locations

• Permanent work from home

• Immediate hiring

 

 

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