Schedule:

• 40 hours per week
• Monday-Friday 8am - 5pm with 1hr unpaid break time 

Client Timezone: Kent, WA - Pacific Time (PST)

Client Overview

Join a thriving HVAC service provider in the Pacific Northwest that’s revolutionizing home comfort solutions. This established company maintains a sterling reputation for quality service and customer satisfaction, powered by a dynamic team of field technicians and supported by cutting-edge systems. As they continue their growth trajectory, they’re seeking a detail-oriented professional to be the backbone of their office operations.

Job Description

This is an exciting opportunity to become an integral part of a growing HVAC service company where you’ll wear multiple hats and truly own the administrative and financial operations. As the Admin Assistant & Bookkeeper, you’ll be the central hub connecting customers, field technicians, and vendors while ensuring smooth business operations. This role offers the perfect blend of structured accounting work and dynamic customer interaction, with real opportunities for growth and development. You’ll have the support of modern systems and tools, plus comprehensive training to ensure your success.

Responsibilities

• Manage daily financial operations using QuickBooks Online, including accounts payable, receivable, and general bookkeeping
• Serve as the first point of contact for customer inquiries, handling incoming calls and coordinating service scheduling with the field team
• Process and track equipment warranties through manufacturer portals, ensuring maximum value for customers
• Coordinate with city authorities for permit applications and processing
• Manage vendor relationships and handle company purchasing using authorized credit card
• Maintain the company’s social media presence on Facebook and respond to customer reviews
• Create professional presentations and materials for business networking events
• Assist with website updates and coordinate with digital service providers
• Handle document management and general office administration
• Support special projects and additional administrative tasks as needed

Requirements

Essential Qualifications:

• Proven experience with QuickBooks Online and Microsoft Office Suite
• Strong customer service background with excellent phone manner
• Professional written and verbal English communication skills
• Detail-oriented with strong organizational capabilities
• Ability to work independently and manage multiple priorities

Technical Requirements:

• Reliable internet connection
• Quiet home office environment
• Familiarity with social media platforms
• Basic understanding of business software applications