This is a remote / work from home role as an independent contractor.

Schedule:

• Part-time to Full-time (20-40 hours/week)
• Fixed schedule 8:00 AM - 5:00 PM

Client Timezone: Eastern Time (ET)

 

Client Overview

Join a thriving HVAC industry leader providing essential heating, cooling, and comfort solutions to residential and commercial clients. This established company combines cutting-edge technology with exceptional customer service, maintaining a sterling reputation in their market. With a focus on growth and innovation, they offer a supportive, professional environment where your contributions directly impact customer satisfaction and business success.

 

Job Description

Step into a dynamic role where you’ll be the vital link between customers and our premium HVAC services. As an Office Assistant, you’ll handle diverse responsibilities in a modern, tech-enabled environment. This position offers the perfect blend of customer interaction and administrative expertise, allowing you to showcase your professional skills while contributing to the company’s continued growth. You’ll work with state-of-the-art systems and be fully supported by an established team, making this an excellent opportunity for career development in a stable, essential industry.

 

Responsibilities

• Manage overflow customer service communications, handling both inbound and outbound calls with a focus on exceptional service
• Process and coordinate customer maintenance appointments, ensuring smooth scheduling and follow-up
• Handle administrative documentation including permit processing and customer record management
• Utilize modern CRM systems to track customer interactions and maintain accurate records
• Coordinate with the dispatch team to ensure seamless customer service delivery
• Conduct proactive outreach for maintenance program scheduling
• Process and resolve customer inquiries and concerns professionally and efficiently
• Maintain organized documentation and records within Google Workspace environment

 

Requirements

• Minimum 3 years of customer service and administrative experience
• Strong verbal and written communication skills in English
• Proven experience with CRM systems and Google Workspace
• Professional phone manner and customer service orientation
• Excellent organizational and time management abilities
• Ability to work independently while maintaining strong team communication
• Reliable internet connection and quiet work environment
• Commitment to maintaining confidentiality and professional standards

 

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job