Job Description:

You’ll be the first point of contact for patients seeking life-changing mental health treatment, playing a crucial role in their healing journey. As the initial greeter for every patient consultation, you’ll provide compassionate care to individuals who often have tried everything else and are looking for hope. You’ll work with cutting-edge proprietary telehealth technology while being part of a close-knit team that’s making a meaningful impact on mental health care. This remote position offers the opportunity to help transform lives while working with patients across multiple states from the comfort of your home. 

Schedule:

• Mon-Fri 7 AM EST - 12 AM EST | Sat/Sun 8 AM EST - 9 PM EST (Hours may vary as multiple agents are needed)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

Leadership, team management, and operational oversight

• Lead and manage a pod of approximately 8–10 Intake Specialists, ensuring alignment with clinical, operational, and patient experience standards
• Provide ongoing coaching, mentorship, accountability, and performance management to team members
• Serve as the first point of contact greeting all patients during telehealth consultations
• Conduct regular QA reviews, call observations, and performance evaluations to ensure service excellence and adherence to workflows
  

Direct patient intake and telehealth support

• Conduct comprehensive medical intake procedures for mental health patients
• Review and verify patient government identification documents
• Perform thorough medication history reviews and assessments
• Combine patient medication history with current state evaluations
• Provide empathetic, compassionate care to patients with complex mental health histories
• Deliver exceptional patient experiences through telehealth platform interactions
• Support patients who may have tried multiple treatments and have challenging backgrounds
• Ensure efficient patient flow to minimize wait times and optimize care delivery
• Work collaboratively with clinical team to maintain high-quality patient care standards

Requirements:

• Active Registered Nurse (RN) license. Senior Medical Nurse preferred.
• Strong background in healthcare, telehealth, patient coordination, or medical operations
• Proven people management, team leadership, or supervisory experience in a healthcare or operational setting
• Demonstrated experience with: Coaching and mentoring, Performance management, QA/call reviews, Team development, Escalation handling, and Operational oversight
• Strong emotional intelligence and conflict resolution skills
• Strong communication and interpersonal skills for telehealth interactions
• Experience with customer service or patient relations
• Demonstrated empathy and ability to connect with patients struggling with mental health issues
• Comfort delivering compassionate care through video/telehealth platforms
• Proficiency with Chrome browser and computer technology
• Ability to work flexible shifts including evenings, weekends, and various time slots
• Bonus if you have experience with mental health or psychiatric nursing
• It helps if you have telehealth or remote patient care experience
• Bonus if you have Medical Assistant certification as alternative qualification

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.