Work Schedule: 8am - 5pm | Pacific Time

Independent Contractor Perks

• Health insurance in eligible locations

• Permanent work from home

• Immediate hiring

Responsibilities:

• Make first contact introductions with leads generated from Meta advertising campaigns
• Handle all pre-appointment correspondence including calls, texts, and follow-ups
• Conduct comprehensive appointment confirmation processes to minimize no-shows
• Guide clients to spa locations and provide detailed appointment preparation instructions
• Fill daily calendar slots by proactively booking appointments from lead pipeline
• Maintain consistent communication with prospects until they arrive for their appointments

Requirements:

• at least 3 years of customer service experience, preferably in medical or aesthetic industry
•  ability to relate to Spanish-speaking prospects from a bilingual client base
• Experience with appointment scheduling and lead management systems
• Ability to handle multiple leads simultaneously while maintaining attention to detail
• Proven track record in reducing cancellation rates and improving show rates
• High level of professionalism when representing medical spa services

Scope:

• Manage lead flow from Meta advertising campaigns across three California locations
• Work with GoHighLevel CRM system and Acuity scheduling software
• Potentially transition to OpenPhone system for communications
• Collaborate with spa staff to optimize appointment scheduling processes
• Support upselling opportunities for additional treatments when appropriate

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.