Client Overview

An innovative wellness center in Manhattan that’s revolutionizing personalized healthcare through customized transformation programs and regenerative treatments. They tackle complex health challenges that traditional medicine often overlooks, serving clients who invest in premium, out-of-pocket wellness solutions. The practice combines advanced diagnostic testing with personalized treatment protocols to deliver life-changing results.

Job Overview

You’ll be the first point of contact for clients seeking transformative wellness solutions, playing a crucial role in converting inquiries into life-changing appointments. This isn’t your typical customer service role – you’ll be helping people navigate complex wellness journeys while building a rewarding career in the rapidly growing personalized healthcare industry. You’ll work directly with prospects who are ready to invest in their health transformation, making every conversation meaningful and impactful.

Schedule: Tuesday to Thursday, 9am to 6pm Eastern with an hour unpaid break

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

Responsibilities:

• Convert incoming phone calls and email inquiries into booked appointments and consultations
• Manage leads list and follow up strategically to maximize conversion rates
• Schedule clinical consultations, discovery calls, and wellness service appointments
• Collect deposits and process payments for high-value wellness packages
• Handle complex inquiries about customized wellness programs and regenerative treatments
• Maintain client records using MindBody CRM and Healthie EMR systems
• Respond to website inquiries and nurture prospects through the decision-making process
• Collaborate with operations team to ensure seamless client experience
• Earn performance-based commissions on packages sold and consultation referrals

Requirements:

• Proven sales experience with demonstrated ability to convert leads into bookings
• Excellent verbal communication skills with clear, professional English
• Experience selling high-ticket, customized service packages or transformation programs
• Comfortable discussing health, wellness, and medical topics with prospective clients
• Bonus if you have wellness industry, longevity treatments, or medical spa experience
• It helps if you’re familiar with CRM systems, particularly MindBody
• Experience with electronic medical record systems (Healthie EMR) is a plus
• Knowledge of phone systems and client management platforms beneficial

Why Join This Team?:

• Performance-based commission opportunities on top of competitive base pay
• Flexible remote work arrangement with consistent, predictable schedule
• Opportunity to make a real difference in people’s health and wellness journeys
• Potential for growth from part-time to full-time based on performance
• Work with cutting-edge wellness treatments and personalized healthcare solutions
• Join a team that values personalized service and client transformation

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.