Schedule: Monday to Friday, 9:00 AM to 1:00 PM (Brisbane, QLD time)
Hours: 20 hours per week

Role Overview

We are looking for a detail-oriented Administrative Assistant to help manage customer communications and support day-to-day administrative operations. This part-time remote role is ideal for someone highly organized, proactive, and comfortable working independently while supporting an Australian business owner in the Brisbane timezone.

You will primarily handle customer emails, process refunds, and assist with administrative planning and organization. There is strong potential for this role to expand based on performance and evolving business needs.

What You’ll Be Doing

• Managing and responding to customer emails and inquiries via Outlook

• Processing refunds and resolving customer service issues using Shopify

• Organizing and maintaining business plans, workflows, and documentation in Notion

• Providing general administrative support to free up the business owner’s time

• Assisting with ad-hoc administrative and operational tasks as needed

What We’re Looking For

• Experience using Notion for organization, documentation, and planning

• Familiarity with email management and customer support workflows

• Willingness to learn and navigate Shopify for refunds and backend tasks

• Strong written communication skills and professional customer-facing tone

• Ability to work independently, manage time effectively, and prioritize tasks

• Detail-oriented, organized, and reliable in a part-time remote setup

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

   

 

 

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