Employment Type: Remote | Part-Time

Role Overview

We are seeking a highly organised and detail-oriented Administrative Assistant – Marketing & E-Commerce to support our Marketing, E-Commerce, and IT functions. This role is ideal for a proactive all-rounder with hands-on experience in website administration, e-commerce platforms, digital marketing support, and internal systems coordination.

The successful candidate will play a critical role in maintaining our WordPress and Shopify environments, supporting marketing operations, managing databases, assisting with customer communications, and providing general administrative support across departments. This is a remote role requiring strong time management, initiative, and the ability to work with minimal supervision.

Key Responsibilities

Website & E-Commerce Support

• Upload, update, and maintain products on WordPress Woocommerce and Shopify websites

• Assist with WordPress site maintenance, including user access management and basic troubleshooting
• Update website pages, policies, terms & conditions, and content as required
• Ensure product listings are accurate, SEO-optimised, and up to date

Marketing & Database Administration

• Assist in setting up and maintaining B2B marketing channels, including distribution lists

• Clean, organise, and maintain marketing and customer databases

• Support content scheduling across social media platforms

• Assist with basic SEO tagging, keyword ideas, and on-page optimisation suggestions

• Support community management activities (responding to comments, basic engagement tasks)

Customer Service & Communications

• Monitor and manage shared email inboxes

• Respond to website and customer service enquiries using templates or standard responses

• Escalate or redirect enquiries to the appropriate internal team members when required

Maintain professional, timely, and consistent communication standards

Systems, IT & Internal Support

• Assist with software updates, system changes, and routine maintenance (e.g., Roller or similar platforms)
• Support the setup and administration of HR software and internal tools

Administrative & General Support

• Assist with meeting coordination, calendar management, and follow-ups

• Maintain organised digital records and documentation

• Provide ad-hoc administrative support to marketing, e-commerce, and IT teams as needed
  
  

Required Skills & Experience

• Minimum 2–3 years’ experience as an Administrative Assistant or similar role

• At least 2 years’ experience supporting e-commerce operations

• Proven experience working with WordPress, WooCommerce and Shopify

• Strong administrative, organisational, and data management skills

• Experience in marketing support, content scheduling, and basic SEO practices

• Comfortable handling customer enquiries and email management

• Ability to work independently in a remote environment

Tools & Platforms Experience

• WordPress (WooCommerce) / Shopify (expertise for both is a plus)

• Instagram and social media platforms

• MailerLite/MailChimp (or Similar)

• Canva

Nice to Have (Not Required)

• Experience with Adobe Illustrator (additional compensation may be offered)

• Background in e-commerce, Retail or digital service industries
  
• Familiarity with inventory management and HR systems
  

Personal Attributes

• Highly organised and detail-driven

• Proactive and solution-oriented

• Strong written communication skills

• Reliable, accountable, and able to manage multiple priorities

• Comfortable working across different departments and systems

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

 

 

 

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