Client Overview

A Canadian based e-commerce company in the fashion industry is actively seeking a dedicated and empathetic Customer Support Agent to provide top-notch support to our valued customers. This role primarily focuses on addressing customer inquiries and concerns through chat and email, ensuring a seamless and positive shopping experience.

Responsibilities

• Promptly address customer inquiries via online chat and email, ensuring timely and accurate responses.
• Retrieve and review customer order details from our internal CRM.
• Process refunds, exchanges, and other customer requests in accordance with company policies.
• Collaborate with other departments to resolve customer issues effectively.
• Send out email and SMS quotes to customers based on their inquiries.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Document and report recurring customer feedback and issues to the management team for continuous improvement.
• Participate in training sessions and team meetings to stay updated on company policies and products.

Requirements

• Strong written English and impeccable communication skills.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to multitask and manage multiple inquiries simultaneously.
• Self-starter with the ability to work independently and with minimal supervision.
• Familiarity with popular CRM tools and platforms.

Highly Regarded Skills and Experience:

• Previous experience in customer support roles.
• Ability to handle high-pressure situations with grace and professionalism.
• Proven track record of achieving customer satisfaction metrics and KPIs.

Independent Contractor Perks

• HMO Coverage in eligible locations

• Permanent work from home

• Immediate hiring

 

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